Updated: 21/10/2009
Updated: 21/10/2009
Unfortunately, we do not have the resources to be able to respond to e-mail enquiries.
We provide advice that is tailored to each client's needs and circumstances. Often this means agreeing an appropriate strategy. General advice sheets could not provide this level of personalisation, and therefore might be misleading.
All information supplied to Bureau staff is confidential, and we take this very seriously. That includes the fact that someone has visited us. Before we telephone you, for example, we will ask whether or not we should say who is calling.
Someone will ask you some basic questions, this will usually take between 5 and 10 minutes. The information that you provide will allow us to work out whether or not we are the best people to help you. If we are the best people to help you, an appointment may be made for you to come in and talk to an advisor, who will ask you for more specific information. If we are not the best people to help you, we will give you details of who you should contact.
After an interview, we always confirm our advice in writing.
If you are being dealt with by a caseworker, you will be given the name of the person dealing with your enquiry. You can speak to them directly by phone if you need to ask any further questions. For more general enquiries you will be able to either call our Advice Line or come back to the Bureau for further advice.