Successful

39,196 person contacts with the Bureau produced 88,368 requests for advice
Help was given with £27,187,341 worth of debt
£2.53 million worth of unclaimed welfare benefit was identified
770 complex multiple debt cases were opened for personal callers
981 people from Stoke received specialist debt casework by phone
203 people were represented at the County Court (up 43% on 2004/5)
250 people were helped to appeal decisions on their social security benefits
58 local people were recruited and trained as volunteer advisers
11 volunteers used our training and experience as a stepping stone into paid work
Voluntary effort worth £433,450 was raised through the Bureau through its volunteer advisers, admin staff and Trustees.
Secured Home Office Funding to develop advice to refugees
Renewed our Big Lottery funding to continue working with Gypsies and Travellers
Won a contract to give housing advice as part of the City Council’s homeless prevention strategy

successful